SHIPPING & DELIVERY
When will my order be shipped?
Your order will be processed and shipped within 1 to 2 business days following its reception. The orders placed between Friday and Sunday will be processed on Monday. The delivery delay will start once the package will be dispatched and the tracking number will be sent.
*Please note that the delay may vary during promotion period (Black Friday and Boxing Day) and during Christmas time.
What are the shipping fees?
We offer free delivery for every order of $60* and more in Canada and in the United States. When you benefit from the free delivery for your order, the standard delivery delay applies.
*Based on the amount after promotion, before taxes and shipping.
$9.99 CAD Standard Shipping : 2 to 5 business days with Canada Post
Express Shipping : 1 to 3 business days with Canada Post (amount calculated at checkout)
$12.99 USD Standard Shipping: 5 to 12 business days with Canada Post
Express Shipping: 4 to 7 business days with Canada Post
Please note that delays could occur when the level of orders is higher than usual.
* Important: Please note that no Taxes and Customs fees are paid directly via your transaction on our website if you order with a shipping address to the United States. As your order will be shipped from our distribution center in Canada, your order may be subject to import duties and taxes. TEAOLOGY is not liable for any import duties or taxes charged. We do not accept returns if an order has qualified for import taxes.
Once your order will be dispatched, you will receive a delivery tracking number by email. For other requests regarding your orders, please contact us at firstname.lastname@example.org
RETURN & REFUND
What is the return policy?
All returns must be pre-approved by TEAOLOGY and the shipping fees for returning products are at the customer’s charge. If you want to return products or a full order, you must contact us at email@example.com. A return address will then be provided.
Sealed and unused products can be returned in the 14 days following the purchase date. All returned products must be in their original packaging. Products that have been altered, opened or damaged will not be accepted.
When will I receive my refund?
All returns that have been correctly authorized will be refunded directly on your credit card or PayPal. The refund must be done on the same payment method that was used to purchase the products being returned. Allow us five (5) to seven (7) workday delays upon reception of the returned product(s) to proceed to the refund. Please note there is a 24 to 48 hours delay before seeing the refund on your credit card.
We apologize if your package has been damaged upon delivery. If you receive an order composed of certain damaged products, you must contact us at firstname.lastname@example.org and join one or more pictures of the damaged products as well as the packaging.
*Please note that this return policy is only valid for items purchase on the teaologyskincare.ca website. If you have any concerns with your items purchased in store, please contact them directly.